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REFUND POLICY
If you change your mind, we are happy to refund your order, minus a 12% transaction fee that is charged to Little Legacy Co.
This will only occur if production has not already commenced.
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FAULTY OR DAMAGED ITEMS
To be eligible for a refund or replacement due to a faulty or damaged item:
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You must notify us within 3 days of receiving your order
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We may request:
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Photographic evidence
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Additional information to assess your claim
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RETURNS PROCESS
In some cases, we may ask you to return the faulty or damaged item.
If required:
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We will provide return instructions
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We will cover any shipping costs associated with the return
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CUSTOM &
PERSONALISED ITEMS
Customised and personalised items are not eligible for refunds or returns unless they are faulty or damaged.
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PERSONALISATION ERRORS
Refunds are not available for items with errors in personalisation where:
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The error was provided by the customer during the order process
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Please ensure all spelling, names, and details are correct before finalising your order.
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PRODUCT VARIATIONS
Please note:
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Wood grain may vary in:
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Colour
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Texture
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Knots
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These variations are natural and are not considered faults.
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CONTACT US
If you have any questions about returns or refunds, please contact us:
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